Building Service Design at GSA
![](https://d33wubrfki0l68.cloudfront.net/b61a4be0f36c43285d085eae3ddb6b20e0f6e913/354cf/_nuxt/img/homepage-holding_hcd_guide-v1.fb08598.jpg)
HCD Guide Series
![](https://d33wubrfki0l68.cloudfront.net/ac7ac334159f968ae2360bb3cf48d8603c5d42d6/0abe9/_nuxt/img/homepage-design-thinking.d7db59d.gif)
Design Thinking
Product vs Service Design
![](https://d33wubrfki0l68.cloudfront.net/d24ad5da2d30518dc97530778691b2986de005a9/11352/_nuxt/img/cx-veo-lab.c67e521.png)
Design in Government: What?
Compassion Over Empathy
![](https://d33wubrfki0l68.cloudfront.net/28032e3a7fee0e0b19bb7cb1faaa32f93d8bb2f6/f86ff/_nuxt/img/homepage-telehealth.181f918.jpg)
Telehealth
![](https://d33wubrfki0l68.cloudfront.net/3cdf7780f3e1e811d5c3fd3f8d6c8bcace78dff8/081d7/_nuxt/img/homepage-cvebs_v2.b98f19f.gif)
On Data
![](https://d33wubrfki0l68.cloudfront.net/03721ba9aedabafb8beb56752987cc7a1752a449/9bab8/_nuxt/img/homepage-complexity.7d64c80.gif)
On Complexity
![](https://d33wubrfki0l68.cloudfront.net/6ea57556df20c68fced0740465490a16d5393e3f/42b87/_nuxt/img/homepage-cdc_vet_workshop_pic_1.1.62214f1.jpg)
CDC Veteran Suicide Prevention
Creativity & Resilience
![](https://d33wubrfki0l68.cloudfront.net/8ee29b936749b621997c2728b2055acd47c5a0a7/92c1c/_nuxt/img/homepage-critique-defense.3f5757f.gif)
Critique v. Defense
![](https://d33wubrfki0l68.cloudfront.net/e609a9a59ef6238b0ea4e3d85855f06bdc44f6e8/9c4bf/_nuxt/img/homepage-cvebs.4902c57.jpg)
Community Veterans Engagement Boards
![](https://d33wubrfki0l68.cloudfront.net/6501df3f6dc5f59ac61578103a1184d5291dbb40/5d0a3/_nuxt/img/homepage_management.6497fcd.gif)
On Design Management
![](https://d33wubrfki0l68.cloudfront.net/a346d9a6d7bb7f8cc374eecdfcf319ab656c6f6f/890bd/_nuxt/img/homepage-teamwork_v2.6095934.jpg)
On Teamwork
![](https://d33wubrfki0l68.cloudfront.net/5decf6e8efaf8ce84621cfc73bb775446ea1d19e/95613/_nuxt/img/homepage-pats.afcad2c.jpg)
Patient Advocacy Tracking System
![](https://d33wubrfki0l68.cloudfront.net/eb0d36e625e4f031bdfe00f90c795f4bfbf3d506/de55c/_nuxt/img/homepage-postcards-edge.3ca5b5a.jpg)
Think Like a Chef
Designed Things
![](https://d33wubrfki0l68.cloudfront.net/f619478a1dd9b15112728f96ca9fa6f7afeabbc0/9cf89/_nuxt/img/homepage-chef-2.e4a4c55.jpg)
VEO CX Journey
![](https://d33wubrfki0l68.cloudfront.net/598a42fca71da289cd4d5b86b96187bfc3df98f0/d7f1a/_nuxt/img/homepage-happiness.2b476c5.jpg)
What Does a Designer Do?
![](https://d33wubrfki0l68.cloudfront.net/dd2a54f4b0a23a9cc71fb87cfdd5437d6e78527d/3ee36/_nuxt/img/homepage-impact.6297bfe.jpg)
On Impact and Innovation
![](https://d33wubrfki0l68.cloudfront.net/c99282d08d35899afbafa1ac94eceaa955f4ca4d/99e8c/_nuxt/img/dc6.2c68108.gif)
D_Coder
![](https://d33wubrfki0l68.cloudfront.net/6d04fe31d2ec9bf564bae044889bd88cba051c2f/4404e/_nuxt/img/homepage-production-design.4c2a211.jpg)
Production Design
![](https://d33wubrfki0l68.cloudfront.net/39949f1e1cdee1b34404337204f97f0be04a71fa/e31b5/_nuxt/img/homepage-interlocutor.ea9d908.jpg)
Interlocutor
![](https://d33wubrfki0l68.cloudfront.net/93cdde87f42fa19fc829fa8d313b31e80a9d8069/97409/_nuxt/img/homepage-art-direction.001c16a.jpg)
Art Direction
![](https://d33wubrfki0l68.cloudfront.net/38fb4085c95bbaff59fadd5d4b39b8639147cf9c/7d8bb/_nuxt/img/homepage-direction.49be956.png)